Why Self-Service Automation?
We can all agree that MSP's invests large amount of time and money on solutions automating back-end tasks such as Monitoring and Remediation, Provisioning, Patch Management, Application Deployment and Security Compliance. This is great, but all invisible and non-relatable to the end users. At the same time MSP's are facing challenges like the need for a more efficient support, lack of qualified staff and a general need for higher margins in a competitive marketplace.
This is a catch-22 as the investments don't align with the customers perceptions of Managed IT services, no matter how much automation is running in the back-end. We as consumers are used to high-end customer support and demand the same when buying IT Services. There is a void in the MSP marketplace for easy solutions engaging and empowering users to be more productive and independent. What if you could provide powerful automation in the hands of users and customers, but keep things under your control? MySelfServicePortal.com enables MSP's to deliver fully automated and intuitive web based Self Service Portals. Engage and empower users to automatically solve common problems, make service requests and report back proper ticket information, all with a couple of simple clicks with the mouse.
Why users want to manage themselves
The commoditization & consumerization of Managed IT Services raises new challenges and MSP's need to embrace the fact that it's all about the users and their productivity.
- Users are becoming more and more technically skilled
- Users can and will (try) tosolve their own problems, for better or worse
- Technology are becoming easier to use
- Users don't want to wait in line
- Users want more freedom and control of their devices and services
Why Kaseya VSA As Automation Engine?
Kaseya VSA is deliveringe one of the most advanced API driven automation engines available for the MSP marketplace and is our platform of choice. Our backgroud and skillset with Kaseya VSA goes way back to 2005, and we are known for delivering high quality content to the Kaseya and MSP community. We are also the Scandinavian Kaseya partner and distributor helping Scadinavian MSP's with their automation success. Read more under contacts.
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